Privacy Policy

1. Who we are

Konza is operated by its founder in Riyadh, Saudi Arabia, and is currently in beta ("Konza", "we"). We decide how your personal data is used. Data protection contact: marayahelp@gmail.com. Version 1.0, effective 7 October 2026.

This policy covers the Konza app and our support. By creating an account you confirm that you have read it.

2. What we collect, why, and our legal basis

Information	Why we use it	Basis
Email address and password (the password is stored in protected form)	Create your account and let you sign in	Contract
Display name, city and short bio	Show your public profile	Contract
Listings you post: photos, title, description, brand, size, color, material, condition, price, city	Let you sell and others buy	Contract
Messages and price offers between members	Let buyers and sellers talk	Contract
Sales records and reviews (rating, comment, whether the item was as described)	Build seller trust and show ratings	Contract, legitimate interest
Favorites and personalisation choices (categories and brands you like)	Save items and tailor your Home page	Your consent
Seller settings: vacation mode, bundle discounts	Apply the options you choose	Contract
Reports and blocks you make	Keep the community safe and review reports	Legitimate interest, legal duty
Technical data: IP address, device type, app version, security and crash logs	Keep the app secure and fix problems	Legitimate interest
Notification settings and device token (when notifications are added)	Tell you about messages	Your consent
Settings stored on your device: language, cookie choices, sign-in session	Remember your preferences	Contract
Photos from your library, only the ones you select	Add pictures to listings	Your consent
Name, phone number and delivery address, only if you or the other member share them in the app for a shipment	Arrange the shipment of your order	Contract
Records of your agreement: the time you accepted the terms and confirmed you are 18 or over, and the terms version	Prove consent and age confirmation	Legal duty, legitimate interest

Section 3 explains how payments work. We do not collect your precise location, your contacts or advertising identifiers. We do not use analytics or advertising tools at this time, and we do not sell your personal data.

Photos can contain hidden data such as the place where they were taken. When you upload a photo, the app re-saves it as a new image without this hidden data (including location) before it is stored.

What other members can see: your display name, city, bio, listings, ratings and reviews. They cannot see your email address or private messages. If you or someone else reports a conversation or a member, our moderators may read the messages involved in order to decide what to do.

3. Payments

Konza has no payment feature. Buyers and sellers pay each other directly, outside the app, for example by bank transfer or a mobile wallet.

• We do not collect, see or store your card number, bank account number (IBAN), wallet details or payment receipts, unless you choose to type or send them to another member in a chat message. Chat messages are stored as described in this policy, so do not share card numbers, PINs or one-time codes in chat.
• We keep a record of each reservation: the item, the buyer, the seller, the dates and status, and any carrier and tracking number. We do not record the price paid or whether payment was made.
• Payments you make outside Konza are handled by your bank or wallet provider, which has its own privacy policy.
• If Konza adds payments in the future, we will update this policy and tell you in the app before it applies.

4. How we use your information

• To run the app: accounts, listings, messages, reviews and orders.
• To keep members safe: reports, blocking, preventing fraud and fake items.
• To support you and answer your requests.
• To meet legal duties, such as answering lawful requests from the authorities.
• To improve the app and show items that match your choices on your Home page. No decision about you is made automatically in a way that has legal effect.

5. Who we share it with

• Other members, as described in section 2.
• Service providers working for us: hosting and storage (Supabase), delivery carriers (only if delivery is added through Konza, with name, phone and address), and our email and notification provider.
• Authorities, only where the law requires it or to protect members' safety.
• A buyer of the business, if Konza is ever sold, under the same protections.

We do not sell or rent your information.

6. Transfers outside Saudi Arabia

Our database and photo storage are hosted by Supabase in Mumbai, India, which is outside Saudi Arabia. Supabase's Data Processing Addendum, including standard contractual clauses, applies to this data.

7. How long we keep it

Information	How long
Account, profile, listings, messages, favorites	Until you delete your account
Photos of listings	Deleted when you delete your account
Sales records and reviews	Deleted with your account, except records we must keep by law
Reservation and order records, and reports	As long as the law requires
Reports and blocks	While needed to keep members safe
Technical logs	Up to 90 days
Backups	Deleted data can stay in encrypted backups for for a limited period

You can delete your account in the app: Profile > Settings > Delete my account.

8. Security

We protect your data with access controls, encrypted connections and database rules that let each member see only what she is allowed to see. No system is completely secure, so please use a strong, unique password. If a data breach is likely to harm you, we will tell you and notify the authorities as the law requires.

9. Your rights

You may ask us to tell you what data we hold, give you a copy, correct it, delete it, stop using it, or withdraw a consent you gave. You can edit your profile, change your personalisation, manage cookie choices, block members and delete your account yourself in the app. For anything else write to marayahelp@gmail.com. We may ask you to prove who you are. We will reply within 30 days. If you are unhappy with our answer, you can complain to the Saudi Data and AI Authority (SDAIA).

10. Notifications and marketing

We send service messages, such as a new message from a member. We send promotional messages only if you agree, and you can turn them off at any time in the app or by writing to us.

11. Cookies and storage on your device

The app stores your language, your sign-in session and your cookie choices on your device. We do not use analytics or advertising cookies at this time. You can change your choices in Profile > Cookie settings.

12. Children

Konza is for women aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe a child has an account, write to us and we will remove it.

13. Third-party services

Delivery carriers, your bank or wallet provider, and Apple have their own privacy policies, which apply when you use their services.

14. Changes to this policy

If we change this policy in a way that matters, we will tell you in the app before it takes effect. The version and date at the top always show the current version.

15. Contact us

Konza, Riyadh, Saudi Arabia, marayahelp@gmail.com.